Europe: Express shipping
Free shipping !
Estimated delivery time: 7-10 working days!
Notes:
1) Shipping time does not include a 1-4 business day processing period needed to process your order from the date it was placed.
2) We will make every effort to deliver your package as soon as possible. However, it may take additional time due to invalid addresses and customs clearance issues.
3) Some areas' shipping cost may not be shown above, please refer to the actual rate at checkout.
Will I be charged customs fees?
Customs tax is charged by customs offices in the destination country according to local rules and policies. For now, customs fees in the European Union are the responsibility of the sender (Ame Morena) . For other countries, these charges are borne by customers. Customers take full responsibility in case they refuse to accept a package due to import duties or taxes or fail to attend the customs clearance process before the deadline, which may result in the destruction of the package.
Delivery failure situation
Make sure to provide your address with specific details such as house number/building number/apartment number if you have one.
We are not responsible for any failed delivery attempts caused by customers' negligent behavior. Negligence includes, but is not limited to, no response to call, incorrect information provided for delivery, such as order address/contact number/recipient's name. In this case, we will not be able to submit a refund for you. Some logistics services may offer a reshipment service within the country. Please offer your new address then. Resending normally takes 2-4 weeks. I hope for your patience.
Do you need to update your delivery address or contact information? Do not hesitate to contact us at info@amemorena.com. We usually respond within 1-2 business days and remember to check your spam emails!
Post office box address
Express shipping is not available for PO Boxes and APO/FPO addresses. Delivery times for these addresses will take longer and there may be a risk of non-delivery. We will not be responsible for this.
